TERMS OF SERVICE

Last updated: September 3, 2026

These Terms of Service govern your use of the ZCOCOBOX website and any purchase made through our online store.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.

1. ABOUT ZCOCOBOX

ZCOCOBOX is an online beauty and skincare store offering curated surprise boxes containing cosmetics, skincare products and related accessories.

The website is operated by:

ZCOCOBOX
Owner: Zoraida Moreno Cumplido
Address: Latherusstraat 150, 1032 EH, Netherlands
Email: zcocoboxofficial@gmail.com
Phone: +31 6 85500827
KVK number: To be added after business registration
VAT number: To be added after business registration

2. ELIGIBILITY

By using this website or placing an order, you confirm that:

• You are legally capable of entering into a binding contract.

• The information you provide is accurate and complete.

• You are purchasing products for personal use unless otherwise agreed with ZCOCOBOX.

If you are under the legal age required to make purchases in your country, you should only use the website with the involvement and consent of a parent or legal guardian.

3. OUR PRODUCTS

ZCOCOBOX specialises in surprise beauty boxes containing skincare, cosmetics and accessories.

Because our boxes are designed to be a surprise, the exact products included may vary from one box to another.

Product images, examples and promotional materials may be illustrative and may not represent the exact contents of the box you receive.

The contents of a box may vary according to:

• Product availability

• Stock levels

• Seasonal collections

• Product launches

• Supplier availability

• Box type or subscription selected

Where a particular product is unavailable, ZCOCOBOX may replace it with another product of comparable value, category and quality.

We aim to ensure that the overall value and experience of the box remains consistent with the description provided on the website.

4. COSMETIC AND SKINCARE PRODUCTS

Customers should carefully read the product information, ingredients, warnings and instructions supplied with each product before use.

Customers are responsible for checking whether a product is suitable for their individual needs, allergies or sensitivities.

If you have known allergies or specific skin concerns, you should review the ingredients of each product before use.

ZCOCOBOX does not provide medical advice, dermatological advice or guarantees regarding individual results from cosmetic or skincare products.

5. PRODUCT AVAILABILITY

All products and boxes are subject to availability.

If an ordered product or box becomes unavailable after an order has been placed, we will contact the customer where appropriate and may offer an alternative product or refund in accordance with applicable law.

6. PRICES

All prices displayed on the website are in euros (€), unless otherwise stated.

Applicable taxes and shipping costs will be shown during the checkout process before the customer completes the purchase.

ZCOCOBOX reserves the right to change prices, products or promotions at any time.

Price changes will not affect orders that have already been accepted and confirmed.

7. ORDERS

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you will receive an order confirmation by email.

The purchase contract is concluded when the order has been accepted and confirmed by ZCOCOBOX.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:

• Payment failure

• Suspected fraud or unauthorised activity

• Incorrect pricing caused by a technical error

• Product availability issues

• Technical or system errors

If we cancel an order after payment has been received, the amount paid for the cancelled order will be refunded.

8. PAYMENT

Payment must be successfully completed through one of the payment methods available at checkout.

Payment information may be processed by third-party payment providers.

ZCOCOBOX does not normally have access to or store complete payment card information.

9. SHIPPING AND DELIVERY

Orders are prepared and shipped from the Netherlands.

Available shipping destinations, shipping methods, estimated delivery times and shipping costs will be displayed on the website or during checkout.

Delivery times are estimates unless a specific delivery date has been expressly agreed.

Delays may occur due to circumstances outside our reasonable control, including carrier delays, customs procedures, weather conditions or other external events.

Please refer to our Shipping Policy for additional information.

10. INTERNATIONAL ORDERS

ZCOCOBOX may offer shipping to selected countries internationally.

Shipping availability may vary depending on destination and applicable laws.

Customers are responsible for providing a complete and accurate delivery address.

For deliveries outside the European Union, the customer may be responsible for customs duties, import taxes or other charges imposed by the destination country, unless otherwise stated during checkout.

Customers are also responsible for ensuring that products can legally be imported into their country.

11. RIGHT OF WITHDRAWAL

Where applicable under consumer law, customers purchasing online have a statutory right to withdraw from their purchase within 14 days without providing a reason.

For goods, the withdrawal period generally begins on the day after the customer or a person designated by the customer receives the goods.

Certain legal exceptions may apply.

For example, sealed cosmetics, skincare or hygiene products may be excluded from the right of withdrawal after the protective seal has been opened where applicable law provides such an exception for health or hygiene reasons.

Nothing in these Terms limits any mandatory consumer rights.

Please see our Refund and Returns Policy for information about exercising your withdrawal rights.

12. RETURNS AND REFUNDS

Customers must follow the return procedure described in our Refund and Returns Policy.

Where a valid withdrawal is exercised, refunds will be processed in accordance with applicable consumer law.

Customers may be responsible for the direct cost of returning goods where permitted by law.

Statutory rights relating to defective, damaged or non-conforming products remain unaffected.

13. SUBSCRIPTIONS

ZCOCOBOX may offer recurring subscription plans.

Before subscribing, customers will be shown the applicable:

• Subscription price

• Billing frequency

• Renewal conditions

• Cancellation procedure

• Shipping costs, where applicable

By purchasing a subscription, you authorise recurring payments according to the selected subscription plan.

Subscriptions will continue according to their stated renewal terms until cancelled.

Customers may cancel their subscription using the cancellation method provided by ZCOCOBOX.

Cancellation of a subscription does not automatically cancel an order that has already been processed or dispatched.

Where applicable, customers retain their statutory right of withdrawal.

14. SUBSCRIPTION PRICE CHANGES

If the price of a subscription changes, customers will be informed in advance where required by applicable law.

Any mandatory cancellation rights arising from a price change will remain unaffected.

15. CUSTOMER ACCOUNTS

If customer accounts are available, you are responsible for maintaining the confidentiality of your account information.

You must notify us if you believe that your account has been accessed without authorisation.

ZCOCOBOX may suspend or terminate accounts where reasonably necessary to prevent fraud, abuse or unlawful activity.

16. INTELLECTUAL PROPERTY

All content displayed on the ZCOCOBOX website, including the ZCOCOBOX name, logo, branding, graphics, photographs, text, designs and original materials, belongs to ZCOCOBOX or its licensors unless otherwise stated.

You may not reproduce, distribute, modify or commercially exploit our content without prior written permission, except where permitted by law.

17. PROHIBITED USE

You agree not to use the website:

• For unlawful purposes

• To commit fraud

• To interfere with the operation or security of the website

• To attempt unauthorised access to systems or accounts

• To copy or misuse website content

• To place fraudulent or abusive orders

We reserve the right to take appropriate action against misuse of the website.

18. PRODUCT REVIEWS AND USER CONTENT

If customers submit reviews, photographs, comments or other content to ZCOCOBOX, they must ensure that the content is lawful and does not infringe the rights of others.

By submitting content, you grant ZCOCOBOX permission to use it for legitimate business and promotional purposes where permitted by law.

We reserve the right to remove content that is unlawful, misleading, abusive, offensive or otherwise inappropriate.

19. LIABILITY

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

ZCOCOBOX will not be responsible for losses caused by circumstances beyond our reasonable control.

Nothing in these Terms affects the customer's mandatory statutory consumer rights.

20. COMPLAINTS

If you have a complaint about an order, product, subscription or our services, please contact us:

Email: zcocoboxofficial@gmail.com
Phone: +31 6 85500827

We will review your complaint and attempt to resolve it within a reasonable period.

21. PRIVACY

Personal information is processed in accordance with our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use and protect personal data.

22. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

The version applicable to your purchase will generally be the version in effect when your order was placed, unless a change is required by applicable law.

23. GOVERNING LAW

These Terms are governed by applicable Dutch law, without prejudice to mandatory consumer protection provisions that may apply in the customer's country of residence.

Consumers within the European Union retain any mandatory rights granted to them by applicable consumer protection legislation.

24. CONTACT

For any questions regarding these Terms of Service, please contact:

ZCOCOBOX
Zoraida Moreno Cumplido
Latherusstraat 150
1032 EH
Netherlands

Email: zcocoboxofficial@gmail.com
Phone: +31 6 85500827